TMS Troubleshooting Guides - Email & Notification Issues

We’re sorry to hear you’re experience some issues, you can find possible solutions to problems that you are experiencing here.

If you can't find the solution you're looking for here, you can log into our Support Portal, and contact one of our Helpdesk team members, who will be happy to assist.

If you don’t have access to the areas mentioned, please contact your Account Manager or Administrator and they will be able to do this for you.

A notification has been sent but the end user hasn’t received it.

Check that the user's email address is correct and also ask them to check their junk/spam folder.

I am not receiving notification / reminder emails.

All notifications are managed within the admin area, check who is listed to receive notifications and add email addresses where required.

Joining instructions show different times & dates to the booking in TMS.

Joining instructions for AIS courses come directly from the Booking System and not the TMS.

You may need to contact the AIS Planning Manager or Administrators to check the following information. Find the course in the Booking System and check the times to see if they match the times in the TMS. If they don’t, this means the times have been updated in the Booking System but they have not synced across to the TMS (see point 2 in Sync & Integration Issues for more info on this).

As the Joining Instructions come directly from the Booking System, where the correct times are, and not the TMS the delegate will have the correct information for their course.